TERMS OF SERVICE

Last Updated: 1st January 2025

Welcome to Slovene Step by Step! By accessing or using our services, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our website or enrolling in our language learning programs.

1. INTRODUCTION

Slovene Step by Step (“Company,” “we,” “us,” or “our”) provides online language learning services, including personalized lessons, materials, and tutor-led sessions. These Terms apply to all users, including students, tutors, and visitors to our website.

By using our services, you confirm that you:

  • Are at least 18 years old (or have parental consent if under 18).
  • Have read and agreed to these Terms.
  • Will comply with all applicable laws and regulations.

2. SERVICES & ENROLMENT

2.1. Course Access

Upon signing up, you gain access to our learning materials and scheduled lessons. Access is for personal use only and may not be shared, resold, or transferred.

2.2. Trial Lessons

We may offer a free or discounted trial lesson to new students. The availability and conditions of trial lessons are subject to change at our discretion.

2.3. Scheduling & Cancellations

  • Lesson scheduling: Students can book lessons based on tutor availability.
  • Cancellations & Rescheduling: Cancellations must be made at least 24 hours in advance to qualify for rescheduling. Late cancellations or no-shows may result in the lesson being forfeited.

3. PAYMENT & REFUNDS

3.1. Pricing

Our pricing for lessons and packages is listed on our website and may change over time. Any changes will not affect previously purchased lessons.

3.2. Payments

All payments must be made in advance via our accepted payment methods. By purchasing a course, you authorize us to charge your selected payment method.

3.3. Refund Policy

  • Refunds are available only under specific conditions, such as service unavailability or technical issues caused by us.
  • If you are unsatisfied with our lessons, please contact us within 14 days for a resolution.

4. CODE OF CONDUCT

To ensure a respectful learning environment, all users must:

  • Be respectful toward tutors and other students.
  • Not share, copy, or distribute course materials without permission.
  • Not engage in harassment, discrimination, or inappropriate behavior.
  • Follow all ethical guidelines when using our platform.

Failure to follow these rules may result in suspension or termination of your access to our services without a refund.

5. INTELLECTUAL PROPERTY

All course materials, including text, videos, graphics, and lesson content, are the intellectual property of Slovene Step by Step. You may not copy, modify, or distribute them without our written permission.

6. DISCLAIMERS & LIMITATION OF LIABILITY

  • We strive to provide high-quality lessons, but we do not guarantee specific learning outcomes.
  • Our services are provided “as is” without any warranties regarding uninterrupted access or error-free functionality.
  • We are not liable for technical issues, internet disruptions, or third-party platform failures that may affect lesson delivery.

7. CHANGES TO THE TERMS

We may update these Terms from time to time. Changes will take effect upon posting on our website. If you continue using our services after changes are posted, you accept the updated Terms.

8. CONTACT INFORMATION

If you have any questions or concerns about these Terms, you can contact us at:

Email: support@slovene-step-by-step.com
Website: slovene-step-by-step.vercel.app